SHIPPING
Every Desirée Cove Jewelry order is prepared and packaged by hand in my Hood Canal, Washington studio.
Please allow 3–5 business days for ready-to-ship orders to be processed. Custom and made-to-order pieces may require additional time, which will be communicated when your order is placed.
Once your order ships, you will receive an email containing tracking information. Delivery times vary depending on the destination and carrier.
Please carefully review your shipping address before completing your purchase. If you notice an error, contact me as soon as possible. Desirée Cove Jewelry is not responsible for delays caused by the carrier, incorrectly entered addresses, or packages marked as delivered by the carrier.
RETURN POLICY
Please read carefully:
• Desirée Cove Jewelry accepts eligible returns and exchanges under the conditions outlined below.
• A return request must be submitted within 3 days of the delivery date shown in the carrier’s tracking information.
• In the Return Request Form, please include your order number, the item purchased, and the reason for your request.
• Natural shells, gemstones, pearls, and handmade components may vary in color, shape, texture, and pattern. These natural characteristics are not considered defects, and no two handcrafted pieces will be exactly alike.
• Custom, personalized, altered, and made-to-order pieces are final sale.
• For hygiene reasons, earrings are final sale unless they arrive damaged or an incorrect item was sent.
• Returned jewelry must be unworn, unused, and in its original condition and packaging.
• Photographs of the item and packaging may be required for damaged or incorrect orders.
• Requests submitted outside the 3-day notification period may not qualify for a return, exchange, or replacement.
RETURNING AN APPROVED ITEM
Please wait for approval and return instructions before mailing your item. Once approved, the return must be shipped within 72 hours using a trackable shipping service.
Customers are responsible for return shipping costs unless an item arrived damaged or an incorrect item was sent. Original shipping charges are nonrefundable.
After the returned item is received and inspected, an approved refund will be issued to the original payment method. Your bank or credit-card provider may require additional time to post the refund.
Desirée Cove Jewelry reserves the right to decline any return that does not meet the conditions above.
RETURN REQUEST FORM
Please include your order number, the item purchased, and the reason for your request in the Comment field below. I’ll respond with the next steps as soon as possible.