Refund policy

Returns & Refunds

We want you to love your Desirée Cove Jewelry purchase. We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, your item must be unworn, unused, and in its original condition and packaging.

Custom, personalized, made-to-order, and final-sale items are not eligible for return. For hygiene reasons, earrings are not eligible for return unless they arrive damaged or defective.

To request a return, please contact us at [YOUR BUSINESS EMAIL] within 14 days of delivery. Please include your name and order number. Returns sent without first contacting us may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect so we can make it right.

Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds will be issued to your original payment method. Please allow your bank or credit card company additional time to process and post the refund.

If you have any questions about a return, please contact us at hello@desireecovejewelry.com